Sandler work with clients to create inspiring leadership and high - performance cultures. Improve your work/life balance, work smarter and support your succession plan by developing your next tier of management. After all, a leader’s success is measured by those who follow them…
How much extra weight are your customers carrying? I am clearly not talking about the results of overdoing the Christmas festivities (if we can call them that!), but more, the additional psychological baggage that comes from past experiences.....
No matter how professional we believe our customer service delivery to be, sometimes an unhappy customer calls us up and sparks are quite literally, about to fly!
So, how do we defuse the firework before we get our fingers burnt?
If you are running a business or a customer service team, you may well have experienced being 'ghosted'. Read the article below to consider what steps you can take to prevent your customers giving you a fright.
